Privacy policy

Privacy Policy – Dance Floor Heretics

Dance Floor Heretics (“we”, “our”, “us”) is committed to protecting your privacy. This policy sets out how we collect, use, store, and safeguard your personal information via our website and services. We comply primarily with Australian legal standards, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and we also endeavour to meet major international privacy requirements.

What We Collect

We only collect information necessary to fulfil your orders and provide support. This typically includes:

  • Full name

  • Shipping and billing address

  • Email address

  • Contact phone number

  • Payment details (processed securely through Shopify and/or PayPal—these platforms handle your financial data and do not share card numbers with us)

  • Order history

We do not collect sensitive personal data such as birthdate, demographic or health information.

How We Use Your Information

Your information is used exclusively to:

  • Process, ship, and communicate about your orders

  • Contact you via email for customer support and transactional updates

  • Send marketing materials (only if you opt-in), using Mailchimp for our mailing list

  • Prevent fraudulent transactions

  • Improve our services

You may unsubscribe from marketing emails at any time via the link provided in all communications.

Data Storage & Security

We take reasonable steps to protect your data from unauthorised access, modification, or loss. Data is stored using secure cloud services, protected by SSL encryption. Payment details are processed via Shopify and PayPal under industry-standard security protocols (PCI DSS).

Disclosure of Information

We will never sell your personal data. We may share data with third-party processors (Shopify, PayPal, Mailchimp) strictly for order fulfilment and communications. We may also be required to provide data to legal authorities if obligated under law.

International shipping means your data may be processed and transmitted outside Australia. We ensure these partners have adequate safeguards in place.

Cookies & Tracking

Our website uses cookies for core functionality and analytics. By using our site, you consent to our cookie policy.

Access, Correction, and Complaints

You can request access to, or correction of, your personal information held by us at any time. If you believe your privacy has been breached, contact us via our standard customer support channel and we will address your concerns promptly.

Data Retention & Destruction

We keep your data only as long as necessary for order fulfilment and record-keeping. When no longer required, your personal data will be destroyed or de-identified.

International Customers

We serve customers worldwide and follow privacy principles compliant with applicable laws such as the GDPR for European users.

Changes to this Policy

This policy may be updated periodically. The latest version will always be available on our website.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@dancefloorheretics.com or contact us at PO Box 226, Edwardstown SA 5039, Australia.